{"id":35294,"date":"2026-05-13T11:51:25","date_gmt":"2026-05-13T08:51:25","guid":{"rendered":"https:\/\/mazunahome.com\/delivery-and-storage-policy\/"},"modified":"2026-06-17T17:13:11","modified_gmt":"2026-06-17T14:13:11","slug":"delivery-and-storage-policy","status":"publish","type":"page","link":"https:\/\/mazunahome.com\/ar\/delivery-and-storage-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0648\u0627\u0644\u062a\u062e\u0632\u064a\u0646"},"content":{"rendered":"\n

1. Delivery, Logistics & Installation Policy<\/strong><\/h1>\n\n\n\n

Every piece of solid wood furniture at Mazuna Home is handcrafted, custom-finished, and built to last generations. Because these pieces require exceptional care during transit, Mazuna Home\u2019s delivery protocols are structured to provide a premium, secure, and location-sensitive experience tailored to the size of the order and the level of on-site service required.<\/p>\n\n\n\n

1.1 Delivery Billing Process (Domestic Orders)<\/strong><\/h2>\n\n\n\n

\u2022 <\/strong>Furniture price collected at checkout. <\/strong>To secure the order and lock in the cost of premium raw materials, 100% of the furniture value is collected at checkout.<\/p>\n\n\n\n

\u2022 <\/strong>Delivery billed separately. <\/strong>Because bespoke furniture requires approximately 6 to 12 weeks of dedicated manual craftsmanship, domestic delivery fees are not charged at the time of purchase. This allows the final logistics invoice to reflect the most accurate and fair market rate at the time the completed order is actually ready for dispatch.<\/p>\n\n\n\n

\u2022 <\/strong>Seven-day pre-dispatch invoice. <\/strong>A separate final invoice for the specific delivery fee will be issued seven (7) days prior to the scheduled dispatch date.<\/p>\n\n\n\n

\u2022 <\/strong>Dispatch after payment clearance. <\/strong>Furniture will be dispatched after clearance of the delivery invoice. If dispatch cannot proceed because the delivery invoice is unpaid or because the customer requests a delay, the completed order may move into secure holding and the Storage & Holding Policy set out in Section 4 will apply.<\/p>\n\n\n\n

1.2 Domestic Delivery Services (Within Egypt)<\/strong><\/h2>\n\n\n\n

\u2022 <\/strong>Service level determined by order volume. <\/strong>Delivery rates and the level of on-site service are determined by the volume, weight, and technical requirements of the order.<\/p>\n\n\n\n

Service Tier<\/strong><\/td>Applies To<\/strong><\/td>What the Service Includes<\/strong><\/td><\/tr>
Tier A (Standard Dedicated Delivery)<\/td>Individual or small-freight items such as sideboards, consoles, buffets, or single chairs.<\/td>Dedicated freight vehicle and the labor required to safely transport and place the item inside the home. Tier A does not include on-site carpenter assembly or artisan finish touch-ups.<\/td><\/tr>
Tier B (White Glove Service & Installation)<\/td>Large-freight orders such as complete dining room sets, bedroom suites, or multiple heavy pieces.<\/td>Specialized large-freight transport, a dedicated handling team, professional carpenters for complex on-site assembly, and skilled artisans to perform exact wood-toning and final finish touch-ups immediately upon placement in the home.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

1.3 Standard Domestic Delivery Zones & Rates<\/strong><\/h2>\n\n\n\n
Zone & Locations<\/strong><\/td>Tier A Fee<\/strong><\/td>Tier B Fee<\/strong><\/td><\/tr>
Zone 1: Greater Cairo & Giza
(New Cairo, Nasr City, Maadi, 6th of October, Sheikh Zayed)<\/td>		4,500 EGP<\/td>8,500 EGP<\/td><\/tr>
Zone 2: Coastal & Regional
(Alexandria, North Coast \/ Sahel, Hurghada, El Gouna, Ismailia, Port Said, Ain El Sokhna)<\/td>		9,000 EGP<\/td>18,000 EGP<\/td><\/tr>
Zone 3: Upper Egypt
(Luxor, Aswan)<\/td>		Custom Quote<\/td>Custom Quote<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Deliveries to Zone 3 require extensive travel and, in many cases, overnight accommodation for installation teams. Clients should use the \u201cRequest a Custom Quote\u201d feature so the Mazuna Home concierge team can arrange bespoke freight and installation logistics.<\/p>\n\n\n\n

1.4 VIP Complimentary Delivery & Installation<\/strong><\/h2>\n\n\n\n

\u2022 <\/strong>Location-specific qualification thresholds. <\/strong>For clients furnishing multiple rooms or complete homes, Mazuna Home offers complete Tier B White Glove Delivery & Installation free of charge once the qualifying spend threshold is met for the relevant delivery zone. This structure reflects the different logistics and installation costs associated with each region.<\/p>\n\n\n\n

Geographic Region<\/strong><\/td>Qualifying Spend (EGP)<\/strong><\/td>Complimentary Reward<\/strong><\/td><\/tr>
Zone 1: Greater Cairo & Giza
(New Cairo, Nasr City, Maadi, 6th of October, Sheikh Zayed)<\/td>		800,000<\/td>Free White Glove Delivery & Installation<\/td><\/tr>
Zone 2: Coastal & Regional
(Alexandria, North Coast \/ Sahel, Hurghada, El Gouna, Ismailia, Port Said, Ain El Sokhna)<\/td>		1,200,000<\/td>Free White Glove Delivery & Installation<\/td><\/tr>
Zone 3: Upper Egypt
(Luxor, Aswan)<\/td>		> 1,500,000<\/td>Free White Glove Delivery & Installation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

1.5 International Shipping & Assembly<\/strong><\/h2>\n\n\n\n

\u2022 <\/strong>Global export protocol. <\/strong>Mazuna Home proudly exports handcrafted Egyptian pieces internationally. To safeguard the structural integrity of solid wood during long-haul transit, international orders follow a specialized export protocol.<\/p>\n\n\n\n

\u2022 <\/strong>Custom crating and freight. <\/strong>International orders are meticulously wrapped in high-density protective foam and secured within custom-built wooden crates. Mazuna Home works with premium global freight forwarders to deliver the crated shipment to the customer\u2019s residence or designated destination, depending on the final quote scope.<\/p>\n\n\n\n

\u2022 <\/strong>Duties and taxes (DAP basis). <\/strong>International orders are shipped on a Delivery at Place (DAP) basis unless otherwise stated in writing. The freight quote covers shipment to the destination address, while the customer remains responsible for import duties, customs charges, local taxes, clearance costs, and any destination-country governmental fees required upon arrival.<\/p>\n\n\n\n

\u2022 <\/strong>Export-ready modular assembly. <\/strong>To guarantee structural integrity overseas, larger pieces may be engineered for export with precision mechanical hardware and shipped partially disassembled. Customers will receive an easy-to-follow assembly guide, including video guidance featuring Mazuna Home master craftsmen, so the piece can be securely locked together using simple hand tools by the customer or a local handler.<\/p>\n\n\n\n

\u2022 <\/strong>No international artisan travel. <\/strong>Mazuna Home\u2019s Cairo-based finishing artisans do not travel internationally for installation or touch-up work. All export pieces are fully cured and professionally finished prior to crating.<\/p>\n\n\n\n

\u2022 <\/strong>Quote-based freight pricing. <\/strong>Because sea freight rates fluctuate regularly, international shipping is not charged at checkout. Clients should use the \u201cRequest a Custom Quote\u201d feature or freight-request process, and the logistics team will contact them with a finalized insured freight quotation tailored to the exact destination.<\/p>\n\n\n\n

1.6 Customer Responsibilities for Delivery, Access & Installation<\/strong><\/p>\n\n\n\n

    \n
  • Access verification: <\/strong>Before dispatch, the customer should verify that the ordered pieces can pass safely through all relevant entrances, hallways, staircases, lifts, corners, door openings, and room access points at the destination property. This is especially important for large solid-wood furniture, mirrored pieces, buffets, beds, and assembled dining elements.<\/li>\n\n\n\n
  • Building permissions and readiness: <\/strong>The customer is responsible for ensuring that delivery permissions, compound entry approvals, loading-slot reservations, elevator bookings, building-management permissions, and site readiness are in place at the agreed date and time unless Mazuna Home has expressly agreed to arrange any of these items.<\/li>\n\n\n\n
  • Standard delivery assumption. <\/strong>Standard delivery pricing assumes normal elevator access or practical ground-floor placement conditions.<\/li>\n\n\n\n
  • Special handling must be quoted in advance. <\/strong>If exterior hoisting, crane services, excessive manual stair carries, dismantling of architectural elements, or any other exceptional access arrangements are required, these services must be disclosed, arranged, and separately quoted prior to the dispatch date.<\/li>\n<\/ul>\n\n\n\n
      \n
    • Consequences of inaccurate site information: <\/strong>If delivery cannot be completed because the site measurements, building rules, access conditions, or route constraints were not accurately disclosed in advance, Mazuna Home or its logistics partner may charge additional labor, waiting, storage, re-delivery, hoisting, alternative transport, or return-to-warehouse costs as applicable.<\/li>\n\n\n\n
    • Named receiver at destination: <\/strong>The customer should ensure that an adult receiver or an authorized representative is present to inspect, sign, and accept the delivery at the destination. If no authorized receiver is available at the arranged time, failed-delivery costs may apply.<\/li>\n<\/ul>\n\n\n\n
        \n
      • International unpacking and installation limitation: <\/strong>For international and GCC shipments, unpacking, debris removal, assembly, wall fixing, electrical connection, glass fitting, or on-site installation should be treated as excluded by default unless the final quotation explicitly includes those services. Where installation is offered through a third party representative in the corresponding country which remains subject to local partner availability and safe site conditions.<\/li>\n<\/ul>\n\n\n\n

        1.7 Inspection, Reporting & Transit Claims<\/strong><\/p>\n\n\n\n

          \n
        • Domestic inspection: <\/strong>For Egypt deliveries, the customer or the customer\u2019s authorized recipient should inspect the order as carefully as possible upon arrival and raise visible major issues immediately with the delivery team so the condition can be photographed and documented on the spot.<\/li>\n\n\n\n
        • International claim support: <\/strong>For international and GCC shipments handled through third-party carriers, visible package damage, broken glass, major structural damage, or missing packages should be noted on the carrier receipt immediately at delivery and reported in writing with photographs as soon as reasonably possible so that the carrier claim process can begin without delay.<\/li>\n\n\n\n
        • Practical reporting purpose: <\/strong>These reporting steps are intended to support evidence collection and freight claims. They should be presented as operational claims procedures and not as a waiver of any non-excludable legal rights that may apply under mandatory law.<\/li>\n<\/ul>\n\n\n\n

          2. Dedicated Storage & Holding Policy<\/strong><\/h1>\n\n\n\n

          Because every piece of Mazuna Home furniture is hand-constructed from solid wood and finished with meticulous artisan detailing, finished pieces require secure, climate-monitored environments to help preserve their structural integrity, finish quality, and overall presentation. While architectural, renovation, and personal timelines can shift, Mazuna Home\u2019s workshops and staging areas cannot function as indefinite holding facilities.<\/p>\n\n\n\n

          Important note: <\/strong>All accrued storage fees must be settled in full, together with any unpaid delivery charges, before stored furniture may be released for dispatch, re-dispatch, or final installation.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          2.1 Triggering the Storage Policy<\/strong><\/h2>\n\n\n\n

          \u2022 <\/strong>Final delivery invoice before dispatch. <\/strong>Mazuna Home logistics will issue a final delivery invoice seven (7) days prior to the scheduled dispatch date once the bespoke item or order is completed and ready to leave the Cairo facilities.<\/p>\n\n\n\n

          \u2022 <\/strong>Automatic activation of secure holding. <\/strong>The full delivery amount must be cleared prior to dispatch. If dispatch cannot proceed because the customer requests a delay, does not settle the delivery invoice within the required seven-day period, or cannot be reached to confirm a delivery window, the order will immediately move into secure holding and this Storage & Holding Policy will become active.<\/p>\n\n\n\n

          \u2022 <\/strong>Triggering events. <\/strong>This policy may therefore be triggered under any of the following circumstances: the client expressly requests a delay beyond the scheduled dispatch date; the client fails to pay the final delivery invoice within the seven-day window; or the client is unreachable or unable to coordinate delivery while the order is ready for release.<\/p>\n\n\n\n

          2.2 Holding & Storage Fee Schedule<\/strong><\/h2>\n\n\n\n

          \u2022 <\/strong>Purpose of the storage charges. <\/strong>Once an item enters secure holding, weekly storage charges apply to cover dedicated floor space, protective handling, climate-sensitive storage conditions intended to preserve wood and finishes, and the related administrative overhead associated with maintaining completed bespoke furniture outside the normal dispatch cycle.<\/p>\n\n\n\n

          Delay Period<\/strong><\/td>Weekly Storage Fee<\/strong><\/td><\/tr>
          Weeks 1\u20134 of delay<\/td>EGP 2,000 per week<\/td><\/tr>
          Weeks 5\u20138 of delay<\/td>EGP 4,000 per week<\/td><\/tr>
          Week 9 up to 3 months<\/td>EGP 8,000 per week<\/td><\/tr>
          3 months up to 1 year<\/td>Fees continue to scale at corresponding mathematical multiples, for example EGP 16,000 per week for the subsequent period.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          \u2022 <\/strong>Payment required before release. <\/strong>All accrued storage charges must be paid in full, in addition to any unpaid delivery invoice, before the furniture can be released and dispatched to the customer.<\/p>\n\n\n\n

          2.3 Maximum Holding Period & Order Forfeiture<\/strong><\/h2>\n\n\n\n

          \u2022 <\/strong>Maximum holding period. <\/strong>Mazuna Home will hold finished, paid-in-full items for a maximum period of one (1) calendar year from the original scheduled dispatch date, provided the customer remains reachable and continues to engage in good faith regarding storage and release arrangements.<\/p>\n\n\n\n

          \u2022 <\/strong>Potential forfeiture of abandoned orders. <\/strong>If an item remains in storage for one (1) full year, or if the customer abandons the item by refusing to pay accrued storage fees and failing to arrange release, the order may be treated as forfeited and abandoned, subject to any notice procedure or mandatory legal requirements that may apply.<\/p>\n\n\n\n

          \u2022 <\/strong>Consequences of forfeiture. <\/strong>In that event, the original purchase contract may be treated as terminated, the customer may lose all claim rights to the purchased items, and no refunds, credits, or exchanges will be issued for the original purchase price or previously paid fees. Mazuna Home may then resell, repurpose, dismantle, or otherwise dispose of the abandoned items in order to recover holding costs.<\/p>\n\n\n\n

          2.4 Liability During Extended Storage<\/strong><\/h2>\n\n\n\n

          \u2022 <\/strong>Natural material behavior during prolonged holding. <\/strong>While Mazuna Home takes reasonable precautions to store completed furniture securely, the customer assumes the risks associated with extended holding beyond the ordinary dispatch period. Solid wood is a natural, responsive material, and prolonged storage may result in minor environmental adaptation over time.<\/p>\n\n\n\n

          \u2022 <\/strong>Limit on liability for storage-driven changes. <\/strong>Mazuna Home will not be liable for slight tonal shifts, natural wood movement, minor finish settling, or comparable changes that occur solely because the customer required extended holding after the furniture was completed and ready for delivery.<\/p>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"

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