1. Cancellation & Refund Policy for Custom-Finished Orders

Many Mazuna Home solid wood furniture pieces follow standard structural designs, but each order is individually finished, hand-painted, upholstered, and refined according to the customer’s selected specifications. Because the final finish, fabric, and detailing stages are bespoke, and because the production process involves dedicated artisan labor and material allocation over an estimated 6 to 12 week production window, cancellation and refund rights are structured to reflect the non-recoverable costs already committed to the order.

• Written cancellations within 1–10 calendar days. If a written cancellation request is submitted within ten (10) calendar days from the initial order confirmation date, the customer may receive a partial refund subject to a 30% deduction from the total order value. This deduction is intended to cover administrative processing, workshop scheduling, preliminary frame preparation, material reservation, and other early-stage production commitments. Any non-refundable third-party online payment-processing fees, typically ranging from approximately 1.5% to 3% of the transaction amount, will also be deducted from the refund where applicable.

• Written cancellations within 11–20 calendar days. If a written cancellation request is submitted between eleven (11) and twenty (20) calendar days from the initial order confirmation date, the customer may receive a partial refund subject to a 50% deduction from the total order value. This higher deduction reflects the more advanced production stage, including frame construction, assembly progress, procurement, and the artisan labor already invested before final customization is completed. Any non-refundable third-party online payment-processing fees will also be deducted from the refund where applicable.

• Cancellations after 20 calendar days. No cancellations, modifications, or refunds will be accepted after twenty (20) calendar days from the initial order confirmation date. By this stage, the piece typically enters the final personalized finishing phase, including custom hand-painting, detailing, upholstery, and other selections made specifically for the customer. Once this stage begins, the order becomes bespoke to the customer’s preferences and cannot be reliably resold on a standard retail basis. For that reason, the order is treated as final and binding, subject always to any mandatory rights that may apply under applicable law in cases such as defect, non-conformity, or non-delivery.

• Acknowledgment of custom manufacturing. Because these items are uniquely finished and upholstered to the customer’s specifications, standard retail return expectations do not apply in the same way as they would for off-the-shelf merchandise. The deductions above are intended to reflect non-recoverable artisan labor, custom materials, dedicated workshop time, and payment-processing costs already committed to the order. Customers should review these terms carefully before confirming a purchase, and the same policy may also be referenced in checkout acknowledgments, order forms, quotations, or tick-box acceptance language so the custom nature of the order is made clear before production begins.